AI Workforce

AI SMS Responder

Replies to every text in under 60 seconds.

Inbound SMS replied to the moment it lands. Customer texts your business number, the agent reads the thread, classifies intent, and either answers, books, or escalates — with full STOP-keyword compliance on every send.

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What it does

Concretely, here's what ships

  • Replies to every inbound text in under 60 seconds. No "we'll get back to you" placeholder.
  • Reads the full conversation history before responding — context, not parroting.
  • Books appointments via the booking agent when the customer asks for a slot.
  • Classifies and honors STOP variants ("stop," "quit," "remove me," "lose my number") before any reply.
  • Escalates to the operator inbox when the thread crosses a confidence threshold or the customer asks for a human.
How it works

From trigger to outcome

  1. Step 01

    Inbound

    Customer texts your GHL business number. Webhook fires the responder pipeline.

  2. Step 02

    Compliance check

    STOP classifier runs first. If the message is an opt-out, the number is suppressed and a one-line confirmation reply goes out — nothing else.

  3. Step 03

    Compose + send

    Agent reads the thread, drafts a reply against your knowledge base, and sends through GHL on your business number. TCPA time window enforced before the send.

  4. Step 04

    Log + escalate

    Reply lands in the unified inbox. If the agent flagged "human needed," the operator gets a Telegram ping with the link.

Built-in compliance

The gates this agent enforces

Compliance is not a checklist you bolt on — it's a hard gate inside the send path. The agent cannot fire a single message that doesn't pass these checks first.

  • TCPA time window — never dials before 8am or after 9pm in the recipient's local timezone.
  • STOP / opt-out enforcement — Claude classifies every reply variant ("stop," "quit," "lose my number") and writes to the suppression list before the next send.
  • A2P 10DLC gate — campaign cannot launch until your number is registered with the carriers.
Verticals

Ships across all 35 niches

The agent runtime layers a niche-specific prompt patch on top of the base prompt at deploy time — the AI SMS Responder you ship for an HVAC company sounds different from the one you ship for a dental office, even though it's the same agent definition.

Browse the 35 niche templates
What you connect

Wired into your stack on day one

  • GHL for the business SMS number — same number you already use for inbound.
  • Knowledge base seeded with your services, FAQ, hours, and price book on day one.
  • Suppression list shared across SMS, voice, and email — one opt-out, all channels.
Calibration loop

Reply quality auto-scored on every conversation.

STOP-keyword respect, response time, intent match, escalation timing, brand voice alignment. A 24-hour debounce prevents chatty threads from burning evaluation tokens — but every distinct conversation gets graded once it hits a terminal state.

  • Graded
    Every interaction
    Voice + text rubrics
  • Drift flagged
    Same day
    Telegram + dashboard alert
  • Auto-deploy
    Never
    You approve every patch

Want to see AI SMS Responder running for your niche?

Book a call. We'll walk you through a live demo on a real account, set up against the niche you're closing for. Zero slide deck. Zero "we could probably build that."

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Pairs well with

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